Payments made after 2:00 pm will be applied the following business day. If your account has been scheduled for disconnection of service either for nonpayment or for a returned item and you make an Internet payment to pay your balance, it remains your responsibility to notify the Dothan Utilities Office at (334) 615-4100, option 3 to prevent disconnection of your service. Internet payments do not automatically remove delinquent accounts from cutoff. ![]() Request an Extension for Dothan Utilities Account Notice If you are having trouble paying your utility bill, there may options available to assist you.Īdditional assistance may be available to Dothan Utilities customers through Southeast Alabama Community Action Partnership (SEACAP) at 1-84 or by contacting Wiregrass 2-1-1. Instructions for Registering your Dothan Utilities Account Utility Assistanceĭothan Utilities is committed to helping our customers through these difficult times. ![]() Please have your Dothan Utility bill handy when creating the profile. Customers will have capability to view bills, set up account alerts, manage auto payment and make payments. This option a llows the user to create a profile for a Dothan Utilities account. Make One-time paymentĪccess your current MyUsage account To Register Your Dothan Utilities Account: The Dothan Utilities account number is required.ĭothan Utilities has changed payment processors and is now taking One-Time payments through MyUsage. This option allows the user to make a payment without registering an account. Payment Kiosks, located at Dothan Civic Center and Westgate Park.Online, one-time payment or by logging in to your MyUsage account.You will not receive credit on your account until the funds are received by the City of Dothan (Dothan Utilities). Online payments made through another vendor, such as DOXO, may not be remitted to the City of Dothan (Dothan Utilities) immediately. ACH payments are always free.Please be sure to use the OFFICIAL WEBSITE of the City of Dothan when making online payments. *A convenience fee applies to this option if you use a debit/credit card. Mail - Send your payment in through the mail.Account holders can easily pay with the last payment method used. Automated Phone Payments* - Pay your utility bill over the phone by dialing 85.Hours of operation are listed for each location. At the walk-in center, at a drop box or at any authorized payment location. In person - There are three ways you can make payments in person.Online by account number lookup* - If you prefer to pay your bill without logging in, you can do so by entering your utility account number and paying the current balance due. ![]() Auto Pay Program* - This option allows account holders to withdraw the amount due on their utility bill directly from their checking account each month.Each email will include a link to login to your online utility account where you can schedule a payment and access advanced features. Email* - Receive notifications via email that your utility bill is ready to view.Text Message* - Sign up for Pay by Text and receive text notifications when new utility bills become available.Account holders can access stored payment methods and advanced features. Smartphone App - DigiTally* - Download DigiTally on your smartphone and pay your utility bill for free via instant bank account transfer (ACH).Once you are logged in, click "Make a Payment." Online* - Account holders can create a new online account or login to an existing online account to make payments and store payment methods for future use.Planning, Blueprint, Minority Business, Economic Vitality
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